Hearing Impaired Services

Hearing Impaired Services


If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you. The National Relay Service (NRS) is an Australian Government initiative that enables people who are deaf or have a hearing or speech impediment to make phone calls in the same way as anyone else. A call through the NRS is known as a relay call.The NRS is free and confidential. There is no extra charge for making a relay call. You just pay your regular data or phone costs to make your call through the NRS. All calls are confidential—your privacy is protected by law. It’s simple. The NRS Helpdesk can assist you to get started, give you tips on making the most of your call, and help you with any call problems.

  • A call through the NRS lets you communicate with a hearing person who is using a phone even if you can't hear or don't use your voice.
  • The NRS has specially trained staff called Relay Officers who help with every call.
  • Depending on the type of call, a Relay Officer will change voice to text or text tovoice and AUSLAN to English or English to AUSLAN.
  • Relay officers stay on the line throughout each call to help it go smoothly, but don't change or get in the way of what is being said.
  • Except for calls made through Video Relay, the NRS is available 24 Hours a day, every day.
  • Depending on your hearing and speech, and equipment you have, you can choose from one or more relay call types.

To be able to make and receive calls, you have to be registered with the NRS:

  • Register Online or
  • Download a Registration Form then print or print and complete by hand. Instructions about where to send the completed form are included at the end of the form.

Contact Us using NRS Services: 

Contact Us on:

  • Ph: 1300 783 747
  • Email: info@alphamedicalsolutions.com.au