NDIS Registered Provider

NDIS Registered Provider


NDIS ( National Disability Insurance Scheme):  

The NDIS is to ensure people with disability continue to get the support they need.    

How Does NDIS work?

The National Disability Insurance Scheme (NDIS) is jointly governed and funded by the Commonwealth and state and territory governments. It also provides funding to support those under the age of 65 who  has or may acquire a permanent impairment that has impacted on their neurological, psychological, intellectual, physical and social functioning  and wants to live an ordinary life and achieve their goals.

NDIS Registered Provider  

Alpha Medical Solutions has been an NDIS Registered Provider ( Provider No: 4050086066) since 2016. Alpha Medical Solutions helps create and support a better life for those with a significant and/or permanent disability, their families and carers Australia-wide. Our NDIS services are open to all NDIS participants with an approved plan.

As a disability service provider,  Alpha Medical Solutions supports the entire journey throughout your disability. Alpha Medical Solutions provides quality services while recognising the diversity, choice and need of each and every individual.  

Alpha Medical Solutions can assist NDIS Participants based on all NDIS Plan Types:

  • NDIA / Agency Managed : By  claiming directly on the NDIS Portal on NDIS participant's behalf
  • Self Managed :By liaising directly with NDIS Participants or their carers
  • Planned Managed : By liaising directly with their nominated Planner

Alpha Medical Solutions provides a range of healthcare items suitable for NDIS Participants whether they are entering or renewing their NDIS Plan and can create automatic monthly schedules for each NDIS Participant so that participants and carers can have peace of mind. So you can nominate  Alpha Medical Solutions as your NDIS Service Provider when you complete your  NDIA Support Plan. 

NDIS Consumables and Assistive Technology categories we can assist you with:

As an NDIS registered provider, Alpha Medical Solutions can provide you with NDIS Consumables and NDIS Assistive Technology products, such as mobility aids, continence aids and products, rehab equipment, and more. 


If you are eligible for NDIS funding and require our products, you can Place your Order:

* Online:

  • Select the products that suit your needs;
  • Go the Checkout Page and on the Payment Method Section, select "NDIS";
  • You will receive an order confirmation requesting additional personal information, including NDIS Number.
  • We will analyse your order and contact you for any additional comments, clarifications or inquiries.

* Contact Us Page: Alternatively, you can fill in the form in our Contact Us page. Our commitment is to respond within 24 hours or

* Call us on 1300 783 747

* Interpreter Services: If you are a NDIS Participant and you have difficulty speaking or understanding English, please fill in the Form here. A member of our team is going to contact you with an interpreter, so we can help with your query.

* Hard of hearing: If you find it hard hearing or speaking with people who use a phone, please Contact Us using the National Relay Service (NRS): 

Do I Need To Supply Anything To Claim NDIS Consumables & Assistive Technology Equipment?

In order to claim NDIS Consumables and NDIS Assistive Technology products, you may need to fill out a NDIS Participant Service Agreement Form, where you will provide your name, NDIS number, date of birth, type of plan, and more details. You can also call Alpha Medical Solutions at 1300 783 747 or email us at  info@alphamedicalsolutions.com.au  for more information. With Alpha Medical Solutions, we value our customers and we can help you access the equipment, materials, or aids you require. We're your trusted NDIS continence providers in Australia.

Feedback and Complaints:  

If you are unhappy or not satisfied with a product or service, please Contact Us to request it to be escalated as a dispute to our Internal Dispute Resolution Service (IDRS). If you are still not satisfied with our response, you may contact NDIS External Dispute Resolution.

Personal Protective Equipment (PPE):

Workforce support:

Code of Conduct:

We are complying with the NDIS Code of Conduct and the NDIS Practice Standards

Alpha Medical Solutions is part of the NDIS registered providers network. This means we can coordinate supplies with NDIS, including mobility aids, continence aids, nutritional products, rehab equipment, and more.




The Consent for the NDIA to share your information form is used if you want to share your NDIS information with a person or an organisation who you choose. 


Examples include: 

  • You give consent for the NDIA to discuss your plan with a family member and explain how you can use your funding.
  • You are a patient in a public hospital, and the treating staff request details of your NDIS plan. This information may assist them with your treatment and to arrange suitable discharge arrangements
  • You have requested some assistive technology to help you do some daily tasks. The NDIS has asked for some further information and if you give consent, the NDIS can talk to your therapist about what additional evidence we need and why.


You can record your consent for up to two people and/or organisations per form. You can also nominate the length of time for consent, and whether you want to share some or all of your NDIS information.

You can take away your consent at any time. You can let us know by mail, email, in person or over the phone that you no longer consent to us sharing information on your behalf.



The Consent for a third party to act on your behalf form is when you want to give your consent to another person or an organisation (third party) to do things for you with the NDIS. You can specify who can do this, for what purpose and for a set period of time. 


The kinds of activities or processes that you can give consent to a third party to do on your behalf could be for requesting: 

  • a review of your plan, including due to a change in circumstances
  • to make administrative changes to your NDIS record, such as updating your contact details, or to update your bank account details. 


Other examples include: 

  • you consent for an advocate to submit a request to review a decision made by the NDIA
  • you consent for a family member to assist with making requests for assistive technology, home modifications, or other specific supports.