NDIS - National Disability Insurance Scheme :
The NDIS is to ensure people with disability continue to get the support they need.
How Does NDIS Work?
The National Disability Insurance Scheme (NDIS) is jointly governed and funded by the Commonwealth and state and territory governments. It also provides funding to support those under the age of 65 who have or may acquire a permanent impairment that has impacted their neurological, psychological, intellectual, physical, and social functioning and want to live an ordinary life and achieve their goals.
NDIS Registered Provider
Alpha Medical Solutions has been an NDIS Registered Provider ( Provider No: 4050086066) since 2016. Alpha Medical Solutions helps create and support a better life for those with a significant and/or permanent disability, their families, and carers Australia-wide. Our NDIS services are open to all NDIS participants with an approved plan.
As a disability service provider, Alpha Medical Solutions supports the entire journey throughout your disability. Alpha Medical Solutions provides quality services while recognising the diversity, choice, and needs of each and every individual.
Find the most popular NDIS Supplies Category HERE. Please note that this category represents a selection of our most popular NDIS Supplies; you are not limited to products within this category.
Alpha Medical Solutions can assist NDIS Participants based on all NDIS Plan Types:
- NDIA / Agency Managed: By claiming directly on the NDIS Portal on the NDIS participant's behalf
- Self Managed: By liaising directly with NDIS Participants or their carers
- Planned Managed: By liaising directly with their nominated Planner
- PACE Participant: Please kindly contact NDIS on 1800 800 110 to set up Alpha Medical Solutions as your Participant-Endorsed Provider in PACE. Please provide NDIS with the following details:
- Provider Number: 4050086066
- Legal Name: Alpha Medical Solutions Pty Ltd.
- Trading Name: Alpha Medical Solutions
- ABN: 57 643 006 366
Alpha Medical Solutions provides a range of healthcare items suitable for NDIS Participants, whether they are entering or renewing their NDIS Plan, and can create automatic monthly schedules for each NDIS Participant so that participants and carers can have peace of mind. So you can nominate Alpha Medical Solutions as your NDIS Service Provider when you complete your NDIA Support Plan.
NDIS Consumables and Assistive Technology categories we can assist you with:
As an NDIS registered provider, Alpha Medical Solutions can provide you with NDIS Consumables and NDIS Assistive Technology products, such as mobility aids, continence aids and products, rehab equipment, and more.
NDIS Categories
We are included on the National Disability Insurance Scheme (NDIS) Continence Provider List. This means we have met the eligibility criteria to be listed as a provider for continence supports and are committed to helping our customers find and compare supports. Inclusion on this list does not imply endorsement by the NDIS.
NDIS Continence List is now available HERE.
If you are eligible for NDIS funding and require our products, you can place your Order:
* Online:
- Select the products that suit your needs;
- Go to the Checkout Page and in the Payment Method Section, select "NDIS";
- You will receive an order confirmation requesting additional personal information, including NDIS Number.
- We will analyse your order and contact you for any additional comments, clarifications or inquiries.
* Contact Us Page: Alternatively, you can fill in the form in our Contact Us page. Our commitment is to respond within 24 hours or
* Call us on 1300 783 747
* Interpreter Services: If you are an NDIS Participant and you have difficulty speaking or understanding English, please fill in the Form here. A member of our team is going to contact you with an interpreter, so we can help with your query.
* Hard of hearing: If you find it hard hearing or speaking with people who use a phone, please get in touch with us using the National Relay Service (NRS):
- Speak and Listen number: 1300 555 727
- TTY number: 133 677
- SMS relay number: 0423 677 767
Please confirm that the items that you are including in your order are NDIS Approved Supports under your plan. If in doubt, you can Contact Us and we can edit/ rectify the order, if necessary.
Do I Need To Supply Anything To Claim NDIS Consumables & Assistive Technology Equipment?
In order to claim NDIS Consumables and NDIS Assistive Technology products, you may need to fill out an NDIS Participant Service Agreement Form, where you will provide your name, NDIS number, date of birth, type of plan, and more details. You can also call Alpha Medical Solutions at 1300 783 747 or email us at info@alphamedicalsolutions.com.au for more information. With Alpha Medical Solutions, we value our customers, and we can help you access the equipment, materials, or aids you require. We're your trusted NDIS continence providers in Australia.
Feedback and Complaints:
If you are unhappy or not satisfied with a product or service, please Contact Us to request it to be escalated as a dispute to our Internal Dispute Resolution Service (IDRS). If you are still not satisfied with our response, you may contact NDIS External Dispute Resolution.
Personal Protective Equipment (PPE):
- Australian Government guide to buying PPE.
- Providers in NSW and Queensland can claim an allowance of $1.70 an hour for PPE used when delivering certain supports.
- Participants in NSW who rely on face-to-face supports can also claim the cost of PPE.
- More information about PPE arrangements on the NDIS website
Workforce support:
- NDIS service providers can access a workforce supply service.
- Disability support matching platforms are also available.
- More information about the DIS workforce support
Code of Conduct:
We are complying with the NDIS Code of Conduct and the NDIS Practice Standards
Alpha Medical Solutions is part of the NDIS registered providers network. This means we can coordinate supplies with NDIS, including mobility aids, continence aids, nutritional products, rehab equipment, and more.
Consent for the NDIA to share your information form
The Consent for the NDIA to share your information form is used if you want to share your NDIS information with a person or an organisation that you choose.
Examples include:
- You give consent for the NDIA to discuss your plan with a family member and explain how you can use your funding.
- You are a patient in a public hospital, and the treating staff requests details of your NDIS plan. This information may assist them with your treatment and to arrange suitable discharge arrangements
- You have requested some assistive technology to help you do some daily tasks. The NDIS has asked for some further information, and if you give consent, the NDIS can talk to your therapist about what additional evidence we need and why.
You can record your consent for up to two people and/or organisations per form. You can also nominate the length of time for consent, and whether you want to share some or all of your NDIS information.
You can take away your consent at any time. You can let us know by mail, email, in person or over the phone that you no longer consent to us sharing information on your behalf.
https://www.alphamedicalsolutions.com.au/content/NDIS-Consent-Form-to-Share.pdf
Consent for a third party to act on your behalf form
The Consent for a Third Party to Act on Your Behalf form is used when you want to give your consent to another person or organisation (third party) to act on your behalf with the NDIS. You can specify who can do this, for what purpose, and for a set period of time.
The kinds of activities or processes that you can give consent to a third party to do on your behalf could be for requesting:
- a review of your plan, due to a change in circumstances
- to make administrative changes to your NDIS record, such as updating your contact details or updating your bank account details.
Other examples include:
- You consent for an advocate to submit a request to review a decision made by the NDIA
- You consent for a family member to assist with making requests for assistive technology, home modifications, or other specific supports.
NDIS Consent Form for Third Party to Act: HERE
FAQs
What does it mean that Alpha Medical Solutions is an NDIS-registered provider?
Being an NDIS-registered provider means Alpha Medical Solutions has met all quality and safety requirements set by the National Disability Insurance Scheme (NDIS). This registration ensures participants can access medical supplies that meet strict standards for reliability, safety and value.
Registered providers like Alpha Medical Solutions are also approved to process NDIS-managed funding, making it easier and more secure for participants to receive the products they need.
What types of products can I purchase using my NDIS funding?
Participants can use their NDIS funding to purchase a wide range of consumables and assistive products through Alpha Medical Solutions. Eligible categories include:
- Continence aids — such as pads, pants, catheters and bed protection.
- Wound care supplies — including dressings, bandages and tapes.
- Mobility and daily living aids — such as transfer equipment, pressure care products and assistive devices.
- Personal care items — including gloves, skincare and hygiene products.
These items fall under the Consumables and Assistive Technology support budgets within the NDIS.
Can Alpha Medical Solutions supply products to NDIS-managed, plan-managed and self-managed participants?
Yes. Alpha Medical Solutions supports all types of NDIS management:
- NDIA-managed — Orders are processed directly through the NDIS portal.
- Plan-managed — Invoices are sent to your plan manager for quick processing.
- Self-managed — Participants can order freely and claim reimbursement through the NDIS portal.
This flexibility ensures an accessible and convenient purchasing process for every participant.
How do I place an NDIS order with Alpha Medical Solutions?
You can place an order using the method that suits your specific NDIS funding type. Common options include:
- Direct online purchase — Self-managed participants can buy directly through the website and claim through NDIS.
- NDIS order request — NDIA-managed or plan-managed NDIS Participants can also buy directly through the website by selecting "NDIS" as a Payment Method.
- Phone or email orders — Speak with the customer service team for assistance or product recommendations.
Once an order is placed, Alpha Medical Solutions processes and dispatches products promptly to ensure a reliable supply.
How can Alpha Medical Solutions assist with choosing the right NDIS products?
The team at Alpha Medical Solutions offers expert support in selecting suitable consumables and assistive products based on your NDIS goals and daily needs.
They can provide personalised recommendations, product comparisons and guidance on items eligible for NDIS funding. Participants, carers and support coordinators are welcome to call 1300 783 747 for assistance.